I’ve flown with Spirit Airlines a few times

I’ve flown with Spirit Airlines a few times because of their low fares, but I’m concerned about what happens if I need to cancel a flight or request a refund. I’ve heard mixed opinions about their customer service. Has anyone dealt with these issues? How responsive and helpful were they?

Replies to This Discussion

Permalink Reply by yogamaja on Friday

Spirit Airlines might offer affordable flight options but according to many complaints on https://spirit-airlines.pissedconsumer.com/customer-service.html , getting help from customer service is a hassle and with delayed flights, lost luggage, and poor communication have left passengers frustrated. Improving their customer service response time could make a huge difference in passenger satisfaction.

Permalink Reply by flatbutch 2 hours ago

I’ve flown with Spirit a few times, and while the prices are great, I agree that their customer service needs work. Delays and lack of updates leave passengers feeling ignored. A more proactive approach to handling problems would go a long way in improving their reputation.

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