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I’ve flown with Spirit Airlines a few times because of their low fares, but I’m concerned about what happens if I need to cancel a flight or request a refund. I’ve heard mixed opinions about their customer service. Has anyone dealt with these issues? How responsive and helpful were they?

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Spirit Airlines might offer affordable flight options but according to many complaints on https://spirit-airlines.pissedconsumer.com/customer-service.html , getting help from customer service is a hassle and with delayed flights, lost luggage, and poor communication have left passengers frustrated. Improving their customer service response time could make a huge difference in passenger satisfaction.

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