STEP PHARMACY AUDIT

If you’re a small operation helping an interconnected town, you understand (more than many) how important the individuals who make up your staff are to your pharmacy.

The questions are: How is your staffing situation today? Are you a lean team? Do you have extra sets of hands? Who is contributing to which goals and in what measurable capacity?

An overly lean staff poses risks to your patients (and therefore your business). Overburdened pharmacy technicians make mistakes — when two or three technicians manually handle the complex medicinal calendars for thousands of people, the margin for human error increases. Once your pharmacy reaches a certain number of patients, automation is the next logical step to maintaining and growing your business. Technicians laser-focused on perfect dissemination of prescriptions are unable to channel their energies into activities like carefully consulting with patients or seeking out partnerships with long-term care facilities. Investing in automation will allow your staff to focus on patient-related activities, increasing patient satisfaction and other factors.

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Comment by MichaelD0112 on November 9, 2024 at 8:22am: When running a business, it's crucial to stay informed about consumer issues to maintain customer satisfaction and loyalty. Understanding the needs and concerns of your target audience can help you create products or services that truly resonate. Regularly seek feedback through surveys or reviews, and respond promptly to complaints or inquiries. Implementing effective customer service strategies, such as personalized support, can improve the consumer experience. Additionally, staying ahead of industry trends and continuously adapting to market changes will ensure your business remains competitive and can effectively address any emerging consumer issues.

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