[Solved] Issue: You are not connected to the internet and you do not have the weather files ...

Hi,

One student of mine is having the following problem:

1. You are not connected to the internet and you do not have the weather files already on your computer. You must be connected to the internet to download the files with this component.
SystemError('Unable to connect to the remote server',)

It appears, of course, when trying to download a weather file. But the connection issue also appear when trying to use the update component.

We tried to change the default path to different locations in the computer, but no help.

The machine is connected to the internet (just in case you are asking).

Strange thing is that on the same computer, months ago, the process worked (she has succeeded downloading EPW to default location).

Any thoughts?

Thanks,

-A.

Replies are closed for this discussion.

Replies to This Discussion

Permalink Reply by Abraham Yezioro on July 30, 2017 at 9:55pm

The closest discussion i've found is this one. Not what we need.

-A.

Permalink Reply by Chris Mackey on August 1, 2017 at 6:22am

Abraham,
What is the URL of the weather file that you are trying to download? It's possible that it might be an old URL that no longer exists (the US Dept of Energy moved the EPW database location a year and a half ago). With this last release of Ladybug, we stopped supporting the auto-updating of these old URLs to the new DoE database in the Open EPW and STAT component. We did this to try and get everyone using the new URLs.
Check if you can download the URL manually and ,if you can, then we'll start investigating other possible explanations.
-Chris

Permalink Reply by Abraham Yezioro on August 1, 2017 at 6:28am

Hi Chris,

Unfortunately no. We are using updated links. The same GH file works fine on my machine, but hers is not allowing the download.

I know it is weird and probably hard to catch. I tried some things, as mentioned above without success.

I'll ask her to upload the file to the discussion, just to be sure (but i'm sure now).

Thanks,

-A.

Permalink Reply by Chris Mackey on August 1, 2017 at 7:48pm

Abraham,

Run the attached GH file on her machine and post the error here. Then, we will at least be able to see what exactly is going wrong and, hopefully, we'll have some ideas of how to fix it.

-Chris

Attachments:

DownloadEPWNotWorking.gh, 363 KB

Permalink Reply by Abraham Yezioro on August 1, 2017 at 9:40pm

Thanks Chris,

I get an email from her this morning saying that the issue has been solved. Turn to be that the Firewall setting in her machine were blocking the download option. Now she changed the settings and the component is working fine.

I recall seeing this in a different thread. We nned to remember better next time.

Thanks again for your help.

-A.

Permalink Reply by Chris Mackey on August 2, 2017 at 5:17am

Ahhh. That makes sense. Yes, we should add a warning to check the firewall in the message that the component gives. I'll add this soon.
-Chris

Permalink Reply by Chris Mackey on August 2, 2017 at 5:48am

Done!

https://github.com/mostaphaRoudsari/ladybug/commit/ea2b741b2fd02f64...

Permalink Reply by Abraham Yezioro on August 2, 2017 at 6:42am

Thanks,

If you don't mind checking this issue and the component will be perfect.

-A.